Buyer:
Can I look at the items before I bid?
Each auction will have information regadring where the items are located and a scheduled preview date and time. This time and date is listed under the "Terms & Details" of each auction. If there is a specified preview time, you may preview auction items only during this time. Exceptions can be made from time to time - please call us at 216-210-6505 directly to make an appointment.
How long do I have to pay for my items?
Unless stated otherwise in a specific auction's terms, all auction purchases must be paid for by specified removal date. Any purchases not paid for in full by the end of specified removal may be charged to the credit card on file for your bidder number, or resold at the discretion of Owner/Seller or DoubleTakeAuctions. For larger auctions over 100pcs, there may be wait times while picking up your purchases. To avoid these lines, please call after the auction is completed and make your payment right over the phone.
How long do I have to pick up my items?
All items must be removed by the date specified in each auction detail page. We have shipping and storage options available if you cannot pick up the items by the scheduled pick-up date. You must inquire about this service before the auction is over.
What are bid increments?
A bid increment is the minimum amount required to raise the bid. For example, if the current bid on an item is $100, you must bid at least $105 to raise the bid. Bid increments vary by Auction.
Can I change my mind?
By bidding on an item you are creating a contract that is enforceable in a court of law. DTA will pursue all legal remedies required to enforce this contract. The terms of usage prevent retraction of a bid once it has been made. If you are unsure about an item, DO NOT BID; no bids will be retracted.
Do I have to pay sales tax?
Most states require us to collect sales tax for all applicable sales. If you believe you are entitled to an exemtpion from sales tax, please complete the appropriate form and contact our office prior to bidding.
Auto-Extend Feature:
If an item receives a bid in the last two minutes, the ending time for that auction will automatically be extended by three minutes. Once three minutes have passed without any bidding, the item will close.
How will I know if I am the winning high bidder?
You will see the winners of each item at the close of the auction by looking at the Bidder #'s next to the final price. You will receive an invoice by e-mail shortly after the auction closes - usually within 30-45 minutes. These emails are auto-generated by our server which means from time to time they might end up in your email program's "spam box". If you have not received an invoice 1 hour after the final item in the auction is complete, please call us at 216-210-6505.
How do I pay?
We accept cash, Visa, Mastercard, American Express, cashier's checks, and money orders. We accept business checks with a letter from your bank.
When do I pay?
You pay when you pick up or by phone after the last item in the auction is completed. All items must be paid for before a delivery company is allowed to remove items.
Seller:
What happens if an item doesn't sell?
We sell over 99% of the items we accept, so it's rarely an issue. We place a great deal of emphasis on getting the right items, so the selling takes care of iteself. In the rare event that an item doesn't sell, we simply relist it in the next auction.
What happens if an item is returned?
We only accept returns if an item was listed incorrectly. We have very few returns, but if an item is returned, we will simply relist the item in the next auction.
Do you use reserves?
We sell 99% of our items with no reserve. Our experience has taught us that this is the way to get the most money for the vast majority of items. We will only consider using a reserve on an extremely rare or obscure item or where there are only a few potential buyers.
Who sets the price?
The final selling price is set by the market. In the auction method of marketing, each item is sold to the highest bidder. Our job is to get the most bidders to the sale to bid on the item.
Who sets the starting price?
In an auction, the starting price is largely irrelevant. It's the final bid price that really matters. On most items, we start the bidding at $0.00.
How long does the whole process take?
It depends on when we receive your items in relation to the date of your auction. It can take a week to prepare a large collection for auction, but only a day for a few items. Once an item is sold, it can take 3-6 days to collect the payment and make sure the buyer receives the item in satisfactory condition. At that point, we can mail you your check.
If you have any questions please do not hesitate to send us a message by clicking here or by calling us at 216-210-6505.
